In the heart of Mexico’s bustling hotel zone, Hilton unveils its latest masterpiece: the Hilton Cancun Mar Caribe All-Inclusive Resort. This luxurious resort, situated along a stunning 199-yard private beachfront, marks a significant return of Hilton to the hotel zone since its departure around 2005.
This all-inclusive haven boasts 540 elegantly designed rooms, each offering breathtaking views of the Mexican Caribbean. Among these, 81 are exquisite suites, enhancing the stay with unparalleled luxury. Jorge Giannattasio, Senior Vice President and Head of Caribbean and Latin America Operations at Hilton, emphasizes the resort’s unique approach to all-inclusive hospitality, setting new industry standards.
Hilton’s foray into the all-inclusive segment has been rapid and impactful. From having no such properties in Latin America, Hilton now boasts 10, reflecting their commitment to innovation and excellence in this sector. This expansion is part of Hilton’s broader growth in Mexico, where it currently operates 90 hotels, with about 30 more in development.
Nicole Tilzer, Vice President and Strategy Director for Resort & All-Inclusive at Hilton, highlights the distinct approach taken in managing this category. Unlike traditional hotels, the all-inclusive model demands specialized expertise across various departments such as sales, operations, and marketing. This strategic focus has been instrumental in Hilton’s success, demonstrated by the retention of 95% of the team members following the hotel’s transition from a different brand.
The resort’s commitment to its team is echoed by Alejandro Larrondo, the General Manager, who considers the quality of human resources as the cornerstone of Hilton’s success. The resort employs nearly 600 team members, a number that grows with the business, ensuring a personalized and high-quality guest experience.
In terms of culinary delights, the resort is a gastronomic paradise. Under the guidance of Executive Chef Leonardo Trujillo, the resort offers diverse dining experiences. From FLAMA STK’s premium meats and wines to La Luce’s Italian and Mediterranean cuisine, and Maxal’s traditional Mexican flavors, the options are varied and of exceptional quality. Nariku Asian and Vela family buffet, along with CHALA Skybar and Seasalt, provide unique dining experiences. Additionally, guests can enjoy unlimited beverages at the six on-site bars.
Juan Corvinos, Senior Vice President of Development, Architecture, Design, and Construction for the Caribbean and Latin America at Hilton, underscores the resort’s commitment to quality, ensuring a standardized supply chain for the hotel’s diverse culinary offerings.
Giannattasio and Tilzer note that while regional variations exist, Hilton maintains consistent global standards across all its properties. This consistency is achieved through rigorous research, training, and regular quality assurance checks.
The resort is not just about luxury and dining; it offers a plethora of activities and wellness options. From yoga and cooking classes to a modern spa and state-of-the-art gym, the resort caters to all interests and ages. For event hosting, from weddings to family reunions, the resort provides tailor-made services, ensuring memorable experiences.
The Enclave section offers an exclusive experience with private check-in, concierge service, and premium amenities. This level of exclusivity extends to dining and relaxation areas, providing a unique experience for guests seeking privacy and luxury.
Hilton’s commitment to environmental and social responsibility is evident in its More Means Más and LightStay programs, aimed at reducing the carbon footprint and promoting sustainability. These initiatives reflect Hilton’s dedication to being a responsible global citizen.
The Hilton Honors loyalty program adds another layer of attraction for guests, offering preferential rates, rewards, and exclusive privileges.
As the latest addition to Hilton’s growing portfolio in Mexico, the Hilton Cancun Mar Caribe All-Inclusive Resort is poised to become a preferred destination for tourists, particularly from the United States and Canada. This resort is not just a property; it represents Hilton’s innovative spirit and commitment to excellence in the hospitality industry.
