Despite the rebound in air travel volume across North America post-pandemic, airlines are facing challenges in meeting passenger satisfaction. The J.D. Power 2023 North America Airline Satisfaction Study reveals a notable decline of 25 points on a 1,000-point scale in overall passenger contentment compared to the previous year. The comprehensive study, encompassing feedback from 7,774 [...]
Jet lag, the body's internal clock disruption caused by crossing multiple time zones, can be more than just an annoyance for older individuals. New research published in the journal "Chaos" has revealed that aging weakens the connection between the central and peripheral circadian clocks, which regulate vital processes such as sleep, metabolism, and hormone production. [...]
Ultra-long-haul flights have transformed air travel, allowing passengers to reach distant destinations in significantly reduced flight times. Airlines are continually improving the passenger experience on these extended journeys, considering factors such as comfort, amenities, and health considerations. Let's delve into how airlines are approaching the ultra-long-haul passenger experience. Long-haul flights, while exciting, can be a [...]
Qantas, in collaboration with the University of Sydney's Charles Perkins Centre, is pioneering a world-first research project aimed at minimizing the impact of jetlag on travelers. The research was conducted during test flights for Qantas' Project Sunrise program, which aims to introduce non-stop flights between Sydney and New York as well as Sydney and London [...]
A series of airlines are rolling out technological advancements designed to enhance the customer experience, both on the ground and in the air. These innovations encompass artificial intelligence integration, personalized inflight entertainment, and the introduction of new app features. Air Canada is positioning itself as an AI trailblazer, establishing its AI Centre of Excellence and [...]
This year's ranking of the most valuable airline brands is based on a rigorous analysis of brand revenue and strength, using data from various sources and market research. In this guide, we will present the top 10 airline brands, along with their brand values, growth rates, and key achievements. We will also compare their performance [...]
Flight delays, cancellations, and incidents inside aircraft cabins can make travel a stressful ordeal. That's why flying in business class can be a game-changer. While you may still encounter delays or unruly passengers, at least you'll do so in comfort. In a post-pandemic world, business class travel is making a big comeback. Airlines are revamping [...]
In an era of rapidly advancing technology, the travel industry stands on the brink of a transformative shift, with Generative Artificial Intelligence (AI) poised to revolutionize the way we explore the world. As travelers increasingly seek personalized and tailored experiences, Generative AI is emerging as a powerful tool to cater to these preferences, offering the [...]
Over the last few decades, various economic sectors have undergone significant transformations worldwide. They have been supported by the multiple technological developments that have emerged and have managed to change how people around the world seek, acquire and enjoy their products and services. Tourism is one of the sectors that has undergone these transformations. Despegar, [...]
British Airways CEO Sean Doyle recently reaffirmed the airline's dedication to first class, emphasizing that it will be one of the few carriers to maintain a significant first-class offering. According to the analysis of the CAPA - Centre for Aviation Fleet Database, British Airways holds the second position globally in terms of the number of [...]
Artificial intelligence (AI) is a topic that sparks widespread discussion and debate in the modern world. It holds the potential to revolutionize innovation in numerous fields and industries, ranging from aviation and technology to entertainment, healthcare, education, defense, and commerce. As AI continues to advance, it also gives rise to important ethical, social, and philosophical [...]
Airports are increasingly adopting artificial intelligence (AI) to improve the efficiency, safety, and convenience of their operations and services. AI can help airports track the flow of passengers, speed up check-in and boarding processes, scan baggage for security threats, and provide personalized assistance and information. How AI Can Track Passenger Flow One of the main [...]
